We are committed to ensure 100% purchase protection for customers by offering genuine products, secure payments and easy returns for items shopped on Eye Quarter. We have agreements in place with authorized retailers of all products on our website.
When your order is complete, you will receive an email confirming the transaction.
Once our staff have processed the order, we will contact you and confirm details before we arrange delivery.
Yes. We ship worldwide.
First check the expected delivery time indicated in your Order Confirmation. If you have not received your order after the date quoted, please contact us, and they will be happy to assist.
Yes it is optional to pay over a duration of time for your bike on finance if you qualify by meeting our criteria. Please visit our finance page to find payment plans and options that may suit you.
Yes we accept Maestro card as well as many other payment methods. Payment can be made by MasterCard, Delta or Visa, by debit or credit card and also SagePay is available.
For full security, we participate in the SecureCode and Verified By Visa schemes - please note that those processes are NOT operated by us. After you enter your credit or debit card details, your card issuer will ask for part of your SecureCode or Verified By Visa password. If you have forgotten that password they provide a link which you can use to access their systems to enable you to proceed with the order. If you continue to experience problems placing your order, please call our Customer Service team on 029 2052 9955, and they will be happy to assist.
Please contact us immediately and have your order reference number available to enable us to assist you. Any payment will be refunded unless you have already receive your order, in which case you will be refunded when we receive your order back and there is no damage.
Once an order cancellation, the payment (less any fees) is automatically refunded to your card. However, refunds may take up to five working days to appear on your account, dependent on the card operator’s own terms and conditions, which are beyond our control.
No. You can visit and browse our entire site and order online, without having to sign-up.
We use state-of-the-art encryption technology to keep your personal information safe and secure. We take member privacy seriously and treat all information in accordance with the applicable UK Data Protection legislation. Full details are provided in our Privacy Policy that can be viewed here.
Please contact us on info@eyequarter.com, and we will be happy to assist.
You can use any of the above methods to initiate a complaint. One of our team members will then contact you to resolve the issue as quickly as possible.
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